Knowledge Center Error Messages Communication Error: Active connection

Topic(s): Error Messages

Communication Error: Active connection

If you receive this message when attempting to connect to the controller, this means another smart device is currently accessing the device, or you recently connected to the controller and it is still connected. Only one connection to a controller and a mobile device can be held at a time.

If there isn’t anyone else that is connected to the controller, it is best to wait 1 minute and try to connect again. This should give time for a previous connection to clear.

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