Connectivity

Issue: The controller will not connect to the mobile device, and the Rain Bird App displays a “Communication Error.”Solution: Verify that your virtual private network (VPN) is toggled off in the mobile device settings. Close out of the Rain Bird App and wait approximately 30 seconds before accessing the controller from your mobile device. Issue: […]

Issue: No LEDs are visiblePower is not reaching the controller.Solution: Verify that the power outlet is operational and that the main AC power supply is securely plugged in and working properly.Solution: Verify the orange power supply wires are connected to the controller “24 VAC” terminals. Issue: The controller is not connected to the mobile device, […]

Issue: Strength is LowSolution: Verify with your mobile device the WiFi signal has at least two bars of strength at the location of the controller. This can be done in the Rain Bird App by clicking the WiFi Signal Strength icon in your controller settings. Ideally, the controller should have -30 to -60 Received Signal […]

Sometimes a Rain Bird WiFi controller has a successful WiFi connection where the light on the WiFi module is blinking green, and the user is able to connect to the controller with a mobile device when at home, but when they are outside the range of their home network they get the Communication Error “The […]

Rain Bird does not collect a user’s personally identifiable information and Rain Bird does not sell any user data to third parties. Beginning with Android 9 in 2018 and iOS 13 in 2019, Apple and Google added new privacy features that are intended to prevent apps from abusing your mobile device’s WiFi connection and location. […]

If your Rain Bird WiFi controller is not able to stay connected to your home WiFi network it may be on the outside edge of the WiFi signal broadcast by your WiFi router. This is seen at the controller with a blinking red WiFi Module. This can be improved by moving the router closer to […]

These instructions work when changing the router, changing to a different internet connection, or changing from a WiFi router to a WiFi range extender. Using a WiFi range extender can improve the controller connection if the controller and WiFi router are far apart. Note: Rain Bird WiFi only supports 2.4 GHz WiFi networks. For additional […]

If you change your Internet Service Provider (ISP), you should not see a change in your ability to manage your Rain Bird WiFi controller from within or from outside of your home WiFi network, as long as your router settings have not changed**. If your router has changed along with the ISP and there is […]